Once calendar programming has been activated, it remains operational except in the following cases:
Yes, it is perfectly possible to connect a wood-burning or pellet-burning stove to the flue of an old chimney, as long as you carry out a few checks and carry out some work if necessary.
If you want to use the flue of an old chimney, you need a professional. Only a certified chimney technician can tell whether the flue is in working order and whether it can support the passage of smoke again.
Contact a Stûv dealer to assess the feasibility of your project and obtain a quote.
For more information on this subject, read this article written by Mon Equerre.
Pellet stoves have many advantages. The main ones, which are all present on the Stûv P-10, are as follows:
Find out more about our Stûv P-10 stove.
If your remote control displays a message ""Remote control communication alarm"", start by bringing the remote control closer to the stove and wait 5 minutes. If communication is not re-established automatically, follow the remote control pairing instructions in the user manual.
The Stûv P-10 is fitted with a WIFI kit that enables the stove to be controlled via smartphone or tablet. To connect your stove to the network and set up the application, please follow the instructions in the following video clip: https://www.youtube.com/watch?v=UW-JOJOSFg0 (from 3'40'').
By changing operator, you have removed the connection between your stove and the home WIFI network. The stove must therefore be reconnected to the network before you can use the application again. Follow the networking instructions in this video clip.
When your thermostatically controlled stove reaches the desired set temperature, it does not switch off automatically but modulates to minimum power. It will then continue to operate unless you activate the ECO-STOP function, which will switch your stove off as soon as the set temperature is exceeded by more than 1°C for more than 5 minutes.
Your stove has been without power for more than ten minutes even though it was not in "off" status. Carry out the usual checks to confirm that your appliance is ready to use (clean combustion grates, ....). Then press the black emergency button on the front of the stove. The stove is now ready for use again.
To clear the error code, wait 5 minutes and then press and hold the appropriate button (ON / OFF on the white remote, "Home" symbol on the black remote). The heater will then switch to cooling mode. Once the cooling cycle is complete (smoke extractor switched off), open the combustion chamber and clean the grates properly after removing the vermiculite ring and flame modeller. Be sure to remove (vacuum) all the ashes and any pellets. Replace the flame modeller and vermiculite ring. Lock the glass door and carry out another test run. If the stove is operating correctly again, without any error codes, make sure you remove the ashes more regularly (always when cold). If the problem persists, contact your installer.
To clear the error code, wait 5 minutes and then press and hold the appropriate button (ON / OFF on the white remote, "Home" symbol on the black remote). The heater will then switch to cooling mode. Once the cooling cycle is complete (smoke extractor switched off), open the combustion chamber and clean the grates properly after removing the vermiculite ring and flame modeller. Be sure to remove (vacuum) all the ashes and any pellets. Replace the flame modeller and vermiculite ring. Lock the glass door and carry out another test run. If the stove is operating correctly again, without an error code, there was probably a slight blockage of pellets in screw 1 (cleared up by the new charging cycle). If the problem persists, contact your installer.
To clear the error code, wait 5 minutes and then press and hold the appropriate button (ON / OFF on the white remote, "Home" symbol on the black remote). The heater will then switch to cooling mode. Once the cooling cycle is complete (smoke extractor switched off), open the combustion chamber and clean the grates properly after removing the vermiculite ring and flame modeller. Be sure to remove (vacuum) all the ashes and any pellets. Replace the flame modeller and vermiculite ring. Lock the glass door and carry out another test run. If the stove works correctly again, without an error code, make sure that the living area where the stove is located is not under negative pressure (double flow ventilation, kitchen hood, etc.). If the problem persists, contact your installer.
There are several possible causes for deposits forming on the glass. Make sure that your stove operates (burns) for at least 1? hours to ensure that the combustion chamber heats up sufficiently and to avoid deposits caused by a lack of temperature. If your combustion cycles are longer than 1h30 and deposits persist, you can adjust the pellet supply using the SET GRANULES function. Please refer to the explanation of this function in the user guide.
You can continue to use the appliance temporarily. However, as the operating hours quota has been reached, contact your installer to arrange for the appliance to be serviced as soon as possible. Otherwise, there is a risk that the appliance will trip unexpectedly.
Watch this video to solve the problem.
Not all types of wood are welcome in your wood-burning stove or insert. For an efficient, healthy fire, there are 6 criteria to follow:
For more information, read our article in which we give you our advice on the right ways to light a wood fire.
It is perfectly possible to install a wood-burning stove in a timber-frame house. Contrary to what you might think, the safety standards are the same as for a conventional house, apart from a few details.
Naturally, the wood-burning stove must be installed by an approved professional. This not only ensures that you benefit from the Stûv guarantee, but also that your appliance and your home are safe. In a wooden house, it's best to place the stove in the centre of the room. This way, you won't have to install any special thermal insulation on the walls near the appliance, and your room will heat up more quickly. Select the right wattage for the surface to be heated. We strongly advise against using too much power. Finally, for a wooden house, it is important that the extraction duct, generally made of metal, is well insulated. The walls through which it passes must not be exposed to heat in excess of 80°C.
To find out more, read our 7 tips for choosing the ideal stove.
Yes, it is preferable to line the flue outlet, as this ensures the necessary draught and avoids the risk of condensation. Lining the flue also makes regular maintenance easier. In some cases, however, it is possible to work without a flue lining, provided a professional has calculated the dimensions.
To do this, contact an approved expert who will be able to advise you.
A Stûv stove must be installed by an approved Stûv installer. They are perfectly familiar with the procedures to be followed and adapt them to the space available and the appliance. By installing your Stûv appliance yourself, you forfeit any legal warranty initially provided for. Incorrect connection of the drains, incorrect installation of the heating zone, etc. could cause considerable damage to your home and your appliance.
Therefore, having your Stûv stove installed by a professional not only allows you to benefit from the Stûv guarantee, but also to secure your appliance and your living space.
To find all the technical documentation about our Stûv stoves, visit our Stûv technical documentation page.
Stûv wood-burning stoves and inserts and pellet-burning stoves cannot be used for central heating. Stûv offers individual wood and pellet heating solutions.
Of course, your stove or insert can be placed in a room other than your living room, as long as space permits. To choose the right appliance, you'll need to consider the surface area you want to heat.
Visit a Stûv dealer near you to study the feasibility of your project and get an appropriate quote.
When installing your stove or insert, it is essential that the flue pipe is properly insulated. Not only does this allow the combustion smoke to escape properly, it also keeps the heat inside your appliance at a constant high level. You'll save energy and heat your space more quickly.
To insulate the wall through which the flue passes, we recommend using a mineral component such as glass wool or rock wool. When selecting this component, bear in mind that it is essential to maintain a certain distance between the flue and the walls of the wall. For more information on this subject, see the article by the Chimney and Stove Experts on installing a fireplace or stove in a dwelling (french).
Obviously, the bigger your stove, the bigger the firebox. It will then be able to burn a larger quantity of wood or pellets. However, when choosing the size of your stove, you need to take into account the configuration of your living space.
The larger the space, the bigger your stove will need to be. Is your living space open-plan, with kitchen, dining room and lounge? Or is it an isolated room in a small space? Calculating the surface area, volume and layout of your living room is a good indicator of the power of the stove you should choose for optimum heating.
If you have a large open-plan room, it's best to opt for a medium wattage stove. This will be more than enough to heat the whole room.
For a space with several partitioned rooms, we recommend a masonry heater with an accumulation system. This will distribute the heat evenly throughout the room.
For a spacious living room that already has an old stove, an insert is the ideal solution, as it requires very little fitting out. It offers a pleasant view of the flames and optimum comfort, with heat distributed evenly throughout the room.
Of course, there are many other criteria that can influence your choice. To find out more, we invite you to read our article on choosing your stove or insert, or to contact an expert.
It is perfectly possible to fit a stove or insert into your existing chimney. This takes nothing away from the charm that a stove brings to a room, while guaranteeing greater efficiency in terms of heating.
However, it is important to carry out a number of compliance and safety checks.
Is the chimney large enough to accommodate a stove? Is it properly insulated? As for the flue, it must be perfectly watertight and match the heating capacity of your stove. If the flue is unsuitable, it is perfectly possible to pipe your chimney.
However, if you don't have an existing chimney, you can consider installing a free-standing stove. The power of this stove will vary according to the space you need to heat. Bear in mind, however, that you will need to make certain adjustments, particularly to install a flue.
We advise you to contact our network of professionals, who are experts equipped with the necessary equipment to assess the power of the appliance that will best suit your project and your home.
Connecting the flue of your stove to your existing chimney is entirely possible. However, such an operation requires a precise and detailed examination of your chimney flue. It must meet a number of safety and feasibility criteria that comply with current ventilation requirements: watertightness, wall materials, height, etc.
To do this, contact an approved expert who will be able to advise you.
The current standard strongly recommends that the flue pipe for your stove or insert should be located above the ridge of your house. This means that the flue is usually terminated on the roof.
It must always be vertical and comply with certain safety criteria, such as the use of low-flammability insulating materials, the distances around the flue pipe and the angle of the fittings and elbows used.
For safety reasons, there must be a certain minimum distance between the walls and the flue. This distance varies according to the type of flue and the materials used:
There are two ways for you to obtain a quote for a Stûv stove:
Naturally, all stoves and inserts are covered by the Stûv legal warranty. However, there is a warranty for the wood range and a warranty for the pellet range. These differ from one range to another and do not offer the same cover. See our page on Stûv legal guarantees for more information on this subject.
In addition to the legal warranty, there is also the Stûv extended warranty (commercial warranty). This offers longer and more extensive cover. There are only two conditions for taking advantage of it: you must have purchased a new Stûv stove from an official Stûv dealer and you must have completed the registration form for your equipment. The warranty certificate must be encoded within 30 days of installation. For more information, visit our page on Stûv warranty extensions.
Stûv works with many dealers and distributors. Find the Stûv dealer closest to you.
Stûv is the manufacturer, but we do not sell directly to private individuals. For more information, please contact one of our official Stûv distributors.
This competent professional will help you choose the stove that best meets your needs, taking into account your specifications. They will advise you on how to integrate the Stûv stove into your interior, provide you with the best service and carry out an impeccable installation.
Before you visit one of our sales outlets, take the measurements and any other information you need so that our partner can assess the feasibility of your project as accurately as possible.
Don't hesitate to consult our "Prepare your showroom visit" sheet to help you see things more clearly.
Find a Stûv dealer near you and come and discover our wide range of wood and pellet stoves and inserts very quickly.